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Help center

Hi, how we can help you?

Payment

What is included in the cost of service?

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What are the steps involved when paying?

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What does“Payment On Delivery” mean?

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What is the cost for enclosed shipping?

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Are there additional charges when I receive my vehicle overseas?

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Car Shipping

How far in advance should I schedule my vehicle shipment?

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When will my car be picked up?

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What types of vehicles are you able to transport?

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How long will it take for my car to be delivered?

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What is enclosed vehicle transport?

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What do I do to prepare my vehicle for shipment?

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What safety and security measures are taken to secure my vehicle for transport?

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My vehicle does not run – are you still able to transport it?

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Can I leave my personal goods and possessions in my vehicle while it is being shipped?

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What happens if my car gets damaged while in the shipment?

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Do I have to be present when you pick up and/or deliver my vehicle?

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About ShipLux

How is ShipLux different from other vehicle transport companies?

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Will the driver speak English?

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Is ShipLux insured?

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How involved are you with my shipping?

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Is ShipLux a broker?

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Is ShipLux a reputable company?

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How long has ShipLux been in business?

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Do you guarantee pickup and/or delivery dates and times?

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I am relocating internationally. Can you help me gather the appropriate paperwork?

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