ShipLux Auto Shipping FAQ

You can generally expect your vehicle to be picked up within 12-72 hours of order placement. If you have an expedited need, let us know. We are more than happy to assist!

The Department of Transportation regulates overland shipping. Commercial drivers cover an average of 500 miles per day. A cross-country transport will take approximately 7-10 days for open container shipping. Enclosed shipping will generally be quicker, taking approximately 5-7 days, since the delivery route includes fewer cars.

ShipLux requires a deposit at booking, to be charged when the Network Carrier pickup is scheduled. If any balance remains at the time of delivery, it should be paid in full by certified check, cashier’s check, or cash. Other methods of payment may be arranged prior to vehicle delivery.

“Payment on Delivery,” “Cash on Delivery,” or “Collect on Delivery” (POD/COD) refers to a payment arrangement where a good or service is ordered ahead of time, with payment rendered only at the time of product or service receipt. After payment of a deposit, ShipLux may allow payment on delivery, whereby the customer pays the remaining balance upon delivery of the vehicle after the transport is received.

Enclosed vehicle transport protects your vehicle within a hard-side, fully-enclosed trailer. Together with our White Glove Service, this ensures your vehicle stays showroom-ready, fully protected from the weather, road debris, and would-be thieves.

Every vehicle transport is unique. Shipping costs depend on the vehicle specifications, required schedule, geographic distance, and other details. The average price of enclosed shipping for a car is approximately $1 per mile or $1500 cross-country. Contact the experts at ShipLux for your personalized quote today!

Yes. ShipLux, LLC., is a fully licensed and bonded Broker Management Company registered with the USDOT with Broker MC #92282 and USDOT #3129383.

ShipLux headquarters are in Miami, Florida, US, but our international network of carriers and proprietary communication system means that whether you are located around the corner or across the globe, you will always feel local!

ShipLux has been in business since 2018.

Yes, but you don’t have to take our word for it! The US Department of Transportation requires all auto transport companies operating in the US to have a valid Motor Carrier Number, verifiable through the DOT Federal Motor Carrier Safety Administration website. ShipLux carries a high rating with the Better Business Bureau (BBB). We also have a five-star customer rating on transportreviews.com.

We are a broker with experience and strong relationships with our carriers. These relationships allow us to offer you lower prices without compromise. We leverage our carrier connections to arrange your ideal transport, even in the most unusual circumstances. The logistics professionals at ShipLux utilize a vast network of trusted expert carriers, all backed by our hassle-free guarantee and accessible any time through your dedicated account representative.

ShipLux is not a carrier. We do not own trucks. Strong relationships with carrier companies give us the flexibility to provide you with the best solutions for your unique vehicle transport.

Absolutely not! Our drivers are professionals who are experienced in what they do. You can rest assured that your car will be handled, secured, and transported safely and securely from point A to B and everywhere in betwee. ShipLux fosters strong relationships with the carriers we contract. We know our reputation rides along on your vehicle transport, and we work hard to guarantee your complete satisfaction. At ShipLux, White Glove Treatment isn’t an option, it’s our business model!

ShipLux is fully licensed and bonded. Additionally, every carrier and transport professional involved with your vehicle transport carries a liability and cargo policy to cover your vehicle during shipping.

We take every precaution to ensure that your vehicle stays safe throughout the transport process, but sometimes damage can occur, particularly if the vehicle is improperly prepared for transport. ShipLux and its chosen carriers provide detailed instructions regarding what steps should be taken to best prepare a vehicle for transport to minimize these risks. Disclose any mechanical issues during dispatch. In the unlikely event your vehicle is damaged during transport, every carrier is fully licensed and insured. ShipLux specializes in transporting high-end vehicles, including classics and antiques, so you can be confident in our expertise!

Upon delivery, you should inspect the vehicle with the carrier driver. Describe any damage in the Bill of Lading. Claims should be submitted in writing to ShipLux within 24 hours of delivery. ShipLux will immediately connect you with the appropriate insurance company representative.

Each vehicle transport is unique, particularly when the vehicle is a luxury vehicle, classic car, antique auto, or one-of-a-kind custom. The transportation experts at ShipLux work hard to ensure that your vehicle is perfectly secure throughout the entire journey. We never cut corners, so you never have to worry!

ShipLux offers vehicle transport to and from locations around the globe, but whether your transport takes you across the street or across the ocean, ShipLux has you covered. Our proprietary communication system allows you to contact your dedicated account representative whenever and however is easiest for you, so language is never a barrier.

ShipLux provides a hassle-free guarantee that is supported and backed through every detail. Any tow truck company can claim auto transport services, but for us, Premium Service isn’t an extra, it’s the rule! We transport any vehicle anywhere. We promise honest, transparent pricing and open communication. We don’t just make promises, we deliver excellence!